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Have a question about your order, need help with sizing, or want to learn more about a style?
At Lucy Satin, we’re always happy to help. Send us a message and our Customer Care team will get back to you as soon as possible.
Email: vip@lucysatin.com
For order-related inquiries, please include your order number and the email address used at checkout. This helps us locate your order and provide a faster response.
Response Time:
We typically reply within 24–48 business hours.
Order Support
Questions about your order, payment, or product? We’re here to assist.
Sizing & Style
Need help choosing a size or deciding between styles? Tell us what you’re looking for.
Shipping & Returns
Need assistance with delivery, returns, or refunds? We’ll help you through the process.
Monday – Friday
9:00 AM – 5:00 PM (EST)
Closed on weekends and U.S. public holidays.
Lucy Satin
79109 Dune Lake St N
Bermuda Dunes, CA 92203
United States
Business Address Only — Not a Return Address
Please do not send returned merchandise to this address. If you need to make a return, contact our Customer Care team first to receive the correct return instructions and return address.
At Lucy Satin, we believe good service should be simple, thoughtful, and easy to reach.
Whether it’s a quick question or you need a little extra guidance, we’re only an email away.
Have something in mind? Drop us a note. We’d love to hear from you. 💕
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