Shipping policy

At Lucy Satin, we want your order to arrive smoothly and securely. Below you’ll find our current shipping options, processing information, and important delivery details.

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📦 Order Processing

Once your order is successfully placed and payment is confirmed, we’ll begin preparing your items for shipment.

• Orders are generally processed within 1–3 business days.
• Processing takes place Monday through Friday, excluding U.S. holidays.
• During promotions, holidays, or busy periods, processing times may be slightly longer.
• Once your order ships, a confirmation email with tracking information will be sent to you.

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🚚 Shipping Options

We currently offer shipping within the United States.

Available shipping methods and the applicable shipping fee will be displayed at checkout.

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📍 Tracking Your Package

After your order has been dispatched, you’ll receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to update after the carrier receives your package.

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⏱️ Delivery Information

Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances.

Please double-check your shipping information before completing your purchase.

Lucy Satin cannot be held responsible for delivery issues caused by:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Delays caused by the shipping carrier
• Severe weather or natural events
• Transportation interruptions
• Other circumstances outside our reasonable control

Once an order has entered the fulfillment process, we may be unable to change the shipping address.

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🇺🇸 Shipping Area

At this time, Lucy Satin ships within the United States only.

Certain remote locations may require additional delivery time. Shipping availability may also vary depending on the destination.

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⚠️ Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Shipping/tracking information
• Photos of the damaged package, if applicable
• Photos of the shipping label and packaging

We’ll review the situation and work with the carrier when necessary to help resolve the issue.

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📮 Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, or sent to an incorrect address provided during checkout.

If a package needs to be shipped again, additional shipping charges may apply.

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🏢 Business Address Notice

Lucy Satin

79109 Dune Lake St N
Bermuda Dunes, CA 92203
United States

Business Address Only — Not a Return Address

Please do not send returns to this address. If you need to return an item, contact us first so we can provide the appropriate return instructions and return address.

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💌 Contact Us

For questions about shipping, delivery, or your order:

Email: vip@lucysatin.com

Our Customer Support team typically responds within 24–48 business hours.