Terms of service

Welcome to Lucy Satin. These Terms of Service explain the rules and conditions that apply when you access our website, browse our collections, or place an order. By using our website, you acknowledge that you have read and agree to these Terms.

🛍️ Using Our Website

By accessing Lucy Satin, you agree to use our website responsibly and only for lawful purposes.

You agree to:

  • Provide accurate and up-to-date information when placing an order.
  • Use the website only for personal and legitimate purposes.
  • Keep your account and payment information accurate when applicable.
  • Avoid any activity that could interfere with the operation or security of our website.

We may limit or suspend access to our website if these Terms are violated.

✨ Product Details

We make every reasonable effort to display our products as accurately as possible.

Please keep in mind:

  • Colors may look slightly different depending on your screen or device.
  • Measurements may have minor variations.
  • Product availability can change without notice.
  • Styles, fabrics, and product details may occasionally be updated.

We reserve the right to modify, replace, or discontinue products at any time.

💳 Pricing & Payment

All prices shown on our website are in U.S. Dollars (USD) unless otherwise indicated.

Payment must be successfully authorized before an order can be processed.

Lucy Satin reserves the right to correct pricing or listing errors and may cancel an order when necessary due to:

  • Incorrect pricing or product information
  • Inventory limitations
  • Payment authorization issues
  • Suspected fraudulent activity
  • Other circumstances affecting order fulfillment

If a paid order is canceled by us, an applicable refund will be issued to the original payment method.

📦 Orders

Placing an order means you are requesting to purchase the selected products, but an order is not considered fully accepted until it has been processed.

After submitting an order, you may receive an order confirmation email. This confirms that we received your order request.

We may refuse or cancel an order when:

  • An item becomes unavailable.
  • Payment cannot be verified.
  • Product or pricing information contains an error.
  • Fraudulent or unauthorized activity is suspected.
  • Shipping restrictions apply.
  • These Terms have been violated.

If your order is canceled after payment has been received, we will notify you and issue an applicable refund.

🚚 Shipping

Orders are shipped according to our Shipping Policy.

Shipping and delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Lucy Satin is not responsible for delays caused by shipping carriers, severe weather, holidays, transportation interruptions, incorrect addresses, or other events outside our reasonable control.

Once an order has entered fulfillment, changes to the shipping address may no longer be possible.

🔄 Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must meet the applicable return requirements and contact our Customer Support team before sending merchandise back.

Items that do not satisfy the return conditions may not be eligible for a refund.

© Intellectual Property

All materials appearing on the Lucy Satin website, including:

  • Brand name and logo
  • Product photographs
  • Product descriptions
  • Graphics and illustrations
  • Website content
  • Page layouts and design elements

belong to or are used by Lucy Satin with appropriate authorization and are protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use our content without prior written permission.

🚫 Prohibited Activities

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to access restricted areas or systems.
  • Introduce viruses, malware, or harmful code.
  • Disrupt website functionality or security.
  • Collect or misuse information belonging to other users.
  • Use our website in a way that could harm Lucy Satin or its customers.

We reserve the right to take appropriate action against prohibited activities.

🔗 Third-Party Links

Our website may occasionally contain links to third-party websites or services.

These websites are operated independently from Lucy Satin. We are not responsible for their content, availability, security, or policies.

Your use of any third-party website is subject to that provider’s own terms and policies.

⚠️ Disclaimer

Our website and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

While we work to keep our website accurate and available, we do not guarantee that it will always operate without interruption, errors, or technical issues.

⚖️ Limitation of Liability

To the maximum extent permitted by applicable law, Lucy Satin will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Where liability cannot legally be excluded, our liability relating to an order will generally be limited to the amount paid for that order, except where applicable law requires otherwise.

🔐 Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, and handled when you browse our website, communicate with us, or place an order.

📝 Changes to These Terms

Lucy Satin may revise these Terms from time to time to reflect updates to our website, services, business practices, or legal requirements.

Any revised Terms will be posted on this page. Your continued use of the website after an update is posted means you accept the revised Terms.

⚖️ Applicable Law

These Terms shall be interpreted in accordance with applicable laws of the United States, without regard to conflict-of-law principles.

Any disputes relating to these Terms or your use of our website will be handled by a court of competent jurisdiction.

📩 Contact Us

If you have questions about these Terms, please contact us:

Lucy Satin

Email: vip@lucysatin.com

Business Address:
79109 Dune Lake St N
Bermuda Dunes, CA 92203
United States

Business Address Only — Not a Return Address

Our Customer Support team typically responds within 24–48 business hours.